Dear Client, 

 

Please take note of the below email addresses to assist you in submitting your queries to the correct departments to avoid delays:

 

Bookings@ersbiometrics.co.za - For assistance with Installation, Setup, Training/Implementation scheduling or status updates.

Support@ersbiometrics.co.za - For device or Web interface assistance or queries.

Debtors@ersbiometrics.co.za - For Accounts queries or assistance.

Sales@ersbiometrics.co.za - For assistance on new products or services. 

Escalations@ersbiometrics.co.za - For escalating existing queries or reporting of services not up to standard. 

 

We want to assist you with your query as quickly as possible therefore we kindly request that you utilize the above email addresses for the specific assistance required and kindly avoid emailing individuals to avoid delays as the individuals may be out of office. 

 

When utilizing the aforementioned email addressed, a ticket is automatically created, and the assigned team will assist you with your query. An expected turn-around time of 4 hours may be expected on all email correspondence. 

 

We thank you for your understanding.

 

Kind regards,

ERS Bio

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